ERP Call Center

ERP Call Center

Thanks to our experience, for over 15 years in the telecommunications and call center sector, we have developed a software solution for inbound and outbound management, billing, reserved area for customers, sub accounts, voip telephone lines with flat rate and consumption, PBX management and dedicated technical support.

SIA 2.0 – INBOUND + OUTBOUND

  • ADMIN panel;
  • Supervisor panel;
  • BackOffice panel;
  • Base Support;
  • Cloud switchboard;
  • Lines configuration;
  • Code creation;
  • Interior Creation;
  • IVR creation;
  • Loading Audio Messages;
  • Activation of the telephone answering machine;
  • Click to Call;
  • Account Management;
  • Sub Account Management;
  • Billing Management;
  • Call list IN / OUT / FORWARD / SMS
  • List of active services for each customer;
  • SMS sending function;
  • Reserved area for customers.

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DEDICATED CONSULTANCY