General Conditions

CONDIZIONI GENERALI DI CONTRATTO

Premises

  1. Qsistemi Italia S.r.l. with registered office in Rome, Viale Giorgio Ribotta, 11 – 00144 Rome (RM) Italy and VAT number: IT15591131006 (hereinafter only “SUPPLIER”) is a company operating in the field of information technology and telecommunications that deals with sales of consumer electronics products, software and related services;
  2. Qsistemi Italia S.r.l. owns the following domains through which it sells its products and services:
  • www.qsistemi.com, www.seecall.it, www.segretariacloud.com www.phasis.it, www.simplydom.it, www.securdom.com www.litehotel.it, www.soloincloud.com, www.telecare24.com.
  1. These General Conditions refer to all the websites owned by Qsistemi listed in point (b) above, in which a person (hereinafter only “CUSTOMER”) can make a purchase of a product or service.

Having said all this, the following is specified

Article 1 – Premises

1.1 The premises form an integral part of this contract.

Article 2 – Purpose

2.1 These General Conditions have as their object the purchase of products and services, carried out at the SUPPLIER’s offices or remotely, via telephone network, via email or online on the websites referred to in the premises.

Article 3 – Acceptance of the general conditions of sale and service charter

3.1 These General Conditions are available at the SUPPLIER’s offices and on all the sites owned by the SUPPLIER indicated in letter (b) of the premises.

3.2 These General Conditions must be examined by the CUSTOMER before the purchase is confirmed or the service is activated.

3.3 By purchasing a product or service from the SUPPLIER, the CUSTOMER declares to have read and accepted these General Conditions and the related service charter, available at the following link: https://www.qsistemi.com/en/service-charter/

3.4 The CUSTOMER undertakes to keep these General Conditions on a suitable support.

Article 4 – How to purchase

4.1 The characteristics of the products or services sold can be found at the following addresses:

  • www.qsistemi.com, www.seecall.it, www.phasis.it, www.simplydom.it, www.litehotel.it, www.soloincloud.com, www.telecare24.com.

4.2 The price of the product or service is to be understood as not including VAT. and shipping costs, unless otherwise indicated. These amounts will, however, be summarized and made evident before the conclusion of the purchase procedure.

Article 5 – Payments

5.1 All offers, orders and invoices must be paid by bank transfer or credit card, in the payment methods section at this link: https://www.qsistemi.com/en/payment-methods/.

5.2 The reason for each payment must be indicated as follows:

  • Offer OC-1058-17;
  • Invoice R143-1200-17 or Invoice MI-1205-17, etc…

Article 6 – Delivery of products

6.1 The standard delivery and activation methods are as follows, except in cases of force majeure:

  • Products: delivery within 5 working days of payment being credited;
  • Software: delivery within 30 working days from crediting the payment;
  • Services: activation within 72 hours of crediting the payment.

6.2 The purchased products will be delivered to the address indicated by the CUSTOMER or made available online by the SUPPLIER.

6.3 The invoice will be sent by e-mail or attached to the goods.

6.4 The delivery of the products will take place during working days, unless otherwise agreed.

6.5 The products shipped are contained in envelopes or cardboard boxes of different sizes, sealed at the top and bottom with adhesive tape.

6.6 The CUSTOMER is required to verify, upon delivery, the conformity of the product with what was purchased from the SUPPLIER and the integrity of the product itself. With the acceptance of delivery by the carrier, the CUSTOMER exempts the SUPPLIER from any liability.

Article 7 – Guarantees

7.1 The products purchased by the SUPPLIER are subject to a two-year warranty from delivery of the product and must be asserted by the consumer within two months of the discovery of any defect, defect or malfunction.

7.2 The warranty will not be valid if the product is physically damaged, abused or altered without any authorization.

7.3 The limited warranty does not extend to those products that are damaged or returned defective:

  • as the result of abnormal use of the product, abuse, misuse or neglect;
  • from the use of components not created or sold by the SUPPLIER;
  • the modification of the product;
  • as the result of a service done not by the SUPPLIER or by a service center authorized by the SUPPLIER;
  • unsuitable transport or packaging, when the product is returned to the SUPPLIER or one of its authorized service centers;
  • from incorrect installation of third-party products;
  • from incorrect exposure to environmental conditions (including excessive temperature and humidity);
  • from unusual physical or electrical stress or interference, absence or sudden changes in electricity, lighting, static electricity, fire or other supernatural events.

Article 8 – Right of Cancellation and Withdrawal

8.1 The CUSTOMER has the right to withdraw from the contract with the contract with the SUPPLIER, without any penalty and without specifying the reason, within the term of 10 (ten) working days starting:
(a) for the goods, from the day of their receipt by the CUSTOMER where the obligations under art. 4 of Legislative Decree 185/99 or from the day on which the latter have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself;

(b) for services, from the day of the conclusion of the contract or from the day on which the obligations under art. 4 of Legislative Decree 185/99, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself.

8.2 The right of withdrawal cannot be exercised for contracts relating to audiovisual products or computer software sealed, opened by the consumer or to software products purchased with a download procedure or customized in addition to all those services that provide for the provision of services already performed by from the SUPPLIER to the CUSTOMER.

8.3 In the case of exercising the right of withdrawal, the CUSTOMER must arrange for the return of the goods received at his own expense, intact and unused to the SUPPLIER at the address: Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within the term of 10 (ten ) working days from the date of receipt of the goods. The return must be made by insured parcel postage paid. Cash on delivery or carriage forward packages will not be accepted.

8.4 If the payment has already been collected, the SUPPLIER will arrange the refund within 10 (ten) working days from the return of the product.

8.5 For the specifics, about the cancellation and withdrawal procedures, read any particular conditions, indicated in the various articles of these general conditions.

Article 9 – Assistance Management

9.1 To make a report it is necessary to open a ticket, 24 hours a day and 7 days a week, in the reserved area, on the website: www.qsistemi.com indicating the problem in detail, noting the results of any tests performed. In the presence of a request that is not detailed and / or incomplete, the ticket will not be managed. In case of no reply within 48 hours, it is necessary to contact the Customer Service by phone at: +353 16530989.

9.2 The minimum remote or telephone assistance time is 2 (two) minutes and the maximum time is 60 (sixty) minutes. While on-site interventions (within 20 km from the SUPPLIER’s operational headquarters) have a minimum duration of 15 (fifteen) minutes and a maximum of 60 (sixty) minutes.

9.3 In the event of a request for assistance, the CUSTOMER authorizes remote access to their PC, server, tablet and all related electronic equipment and related data contained therein, performed by the SUPPLIER’s staff.

9.4 We do not accept requests for assistance, through commercial and / or administrative channels such as e-mail, unless otherwise agreed with the Customer Service.

9.5 Only in case of non-functioning of the ticket system it is possible to contact the Customer Service at the number: +353 16530989.

Article 10 – Liability

10.1 The SUPPLIER rejects all responsibility and the CUSTOMER cannot hold the SUPPLIER responsible, in any way, for any type of damage, direct or indirect to things or people resulting from the malfunction, incorrect use of the equipment, software and all the services provided to the CUSTOMER in addition to any loss or cancellation of data, during the intervention of technical assistance.

Article 11 – Renewal or Suspension of Services, Expiry of Contracts, Request for Takeover

11.1 Some of the SUPPLIER’s services provide for renewal upon their expiry, under penalty of temporary suspension or termination of the service itself. The services may be reactivated, except for complications or impossibility by the person providing the service, with the charge of any reactivation costs, by contacting our Customer service at: +353 16530989 or by e-mail to: customercare @ qsistemi.com.

11.2 The SUPPLIER reserves the right not to renew the services or not to provide assistance of any kind to the CUSTOMER and to proceed with the suspension or termination of the same for non-payment of any invoices or amounts, violations of contractual conditions, unauthorized use of the products. or services.

11.3 In the event of technical-economic or organizational difficulties that prevent the SUPPLIER from providing the service as provided in the offer, the SUPPLIER will fully reimburse the CUSTOMER in relation to the period concerned, except for the CUSTOMER’s use until the last day of use..

11.4 As regards the takeover requests, they must be sent to the SUPPLIER in writing through the takeover form found on the service portal itself. All requests for takeover will be handled and concluded within 30 (thirty) days from the CUSTOMER’s request, except for impediments to processing. In the event of a negative outcome of the takeover request, the CUSTOMER may request the migration of the services to another manager or company, if required by law..

Article 12 – Services and Solutions Details

12.1 Virtual Secretariat and Call Center – The service is offered by subscription with monthly prepayment and tacit renewal upon expiry, unless canceled by the CUSTOMER or the SUPPLIER. The minimum contractual obligation for the secretarial services on the price list is 1 (one) calendar month, unless otherwise agreed in writing. If the CUSTOMER decides to terminate the service before the deadline, the same will be required to pay the amount due and / or invoiced. If you intend to terminate the service, you must do so within 5 (five) working days before the expiry date of the service, for monthly subscriptions, and 30 (thirty) days before for subscriptions over 30 (thirty) days, by sending an e -mail to the address: customercare @ qsistemi.com. As for the recordings of audio and IVR messages, processing times are within 72 hours, always from the crediting of the payment, except for technical and organizational impediments. The SUPPLIER will manage, through its telephone exchange and / or virtual switchboard, one or more geographic numbers, on behalf of the CUSTOMER. The numbers assigned by the SUPPLIER can be made out to the CUSTOMER or the SUPPLIER for the entire duration of the contract. The fee is always paid in advance, unless otherwise agreed, while telephone traffic and / or calls in excess, where applicable, will be billed at the end of each month and the invoice must be paid no later than 7 (seven) days later. from the expiry date of the service, i.e. at the end of the month of use, under penalty of suspension and / or termination of the service and a penalty of € 100.00 + VAT, in case of reactivation of the service. The SUPPLIER reserves the right to ask the CUSTOMER, in writing, for an advance payment of several months and any possible extra consumption, thus extending the contractual obligation to the number of months paid. The SUPPLIER reserves the right to suspend or cease the service, if the CUSTOMER has not paid the amount due, due to incorrect use of the service or due to management costs that exceed the monthly fee of the service agreed with the CUSTOMER, without notice or communication. any. The SUPPLIER, in case of non-payment by the due date, reserves the right to apply the price list in force at that time and / or the immediate suspension of the service. All our profiles are shown in this article. The sending of SMS is limited to a maximum of 155 characters, therefore the call note via SMS is limited and the complete content of the note is visible via e-mail. There are no outgoing calls or forwarding to international numbers, unless otherwise agreed in writing. All the data collected in the calls will NOT in any way be disclosed to third parties but will be used exclusively for the management of the service. The SUPPLIER, upon notice, reserves the right to charge the cost for the advanced management of the information in the CUSTOMER’s account and to revoke any existing discounts in the event of particular technical and economic difficulties. The CUSTOMER, in the event that he wishes to activate and / or modify a specific audio message, must send a written request, by e-mail, to the Customer service, indicating the text of the message and / or directly attaching the audio file already recorded and the date activation of the message, by sending a second e-mail near the deadline, indicating to remove / record a new message or restore the previous audio message, always provided by the Customer. Audio messages are not automatically restored or deleted when they expire, but a second e-mail must be sent by the CUSTOMER. In order to identify himself, the CUSTOMER must communicate his password agreed with the SUPPLIER when activating the service by calling the number assigned to him, so that the correct functioning of the service can be verified. All outgoing calls, provisions, note of the day and FAQ must be sent by the CUSTOMER, by e-mail to the address communicated during activation by the SUPPLIER. In the event that the CUSTOMER decides to downgrade the chosen profile, the same is required to pay a fee of € 50.00 + VAT / one-time fee for each account. The service does not provide for the answer to more than 1 (one) call at the same time for each account, but it is possible to request a quote to increase the number of calls. The answer is not guaranteed if all operators find themselves engaged in other conversations or for technical reasons of the service not caused by the SUPPLIER. However, the line will continue to ring until the first available operator answers, balancing different configurations. The SeeCall virtual secretariat service is basically active from Monday to Friday from 09.00 to 18.00 from 01 January to 31 December excluding holidays. In addition to the days relating to holidays (red calendar days) and any bridges in the vicinity.

SeeCall Profiles:

START-UP PROFILE at € 99.00 + VAT / month

Includes:

  1. Includes 50 incoming calls per month;
  2. Incoming calls over the threshold € 0.50 + VAT / each.;
  3. SMS notifications € 0.12 + VAT / each.;
  4. Outgoing and / or forwarded calls according to consumption € 1.00 + VAT / each.;
  5. National geographic numbering included;
  6. Service reserved for 2 (two) members, expandable on request;
  7. Email notifications included;
  8. Secretaries in Italian;
  9. Service active from Monday to Friday, from 9 to 18 (excluding holidays);
  10. Profile reserved for autonomous and new realities.

BUSINESS PROFILE at € 199.00 + VAT / month

Includes:

  1. Includes unlimited inbound calls;
  2. Outgoing and / or forwarded call € 1.00 + VAT / each.;
  3. SMS notifications € 0.12 + VAT / each.;
  4. National geographic numbering included;
  5. Service reserved for 3 (three) members, expandable on request;
  6. Email notifications included;
  7. Secretaries in Italian;
  8. Profile reserved for professionals and small businesses;
  9. Service active from Monday to Friday, from 9 to 18 (excluding holidays);
  10. Call center activity is excluded and approximately 30 calls per day will be handled.

CORPORATE PROFILE at € 399.00 + VAT / month

Includes:

  1. Includes unlimited inbound, outbound and forwarded calls;
  2. Appointment management (only 1 calendar shared with all members);
  3. National geographic numbering included;
  4. Service reserved for 5 (five) members, expandable on request;
  5. Email notifications included;
  6. SMS notifications € 0.12 + VAT / each.;
  7. Secretaries in Italian;
  8. Profile reserved for professional firms and companies;
  9. Service active from Monday to Friday, from 9 to 18 (excluding holidays);
  10. Call center activity is excluded and approximately 30 calls per day will be handled.

PERSONALIZED PROFILE

Includes all services specified in the contract and invoice.

12.2 Cloud Switchboard – The Agreement has a minimum duration of 12 (twelve) months from the date of activation of the service and is tacitly renewed upon expiry, from month to month. The CUSTOMER may submit a formal cancellation, exclusively by PEC to the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 30 (thirty) working days before the expiration / renewal of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiry / renewal, to present a new and possible cancellation of the service, as indicated in this article. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 30 (thirty) working days before the expiry / renewal date of the service. If the CUSTOMER has opted for the installment payment of the telephone devices and withdraws from the contract before having paid all the related installments, he is still required to pay the remaining installments charged in a single invoice. If the CUSTOMER has rented telephone equipment and accessories of various types and withdraws from the contract before having paid all the fees, he is still required to pay the remaining fees charged in a single solution on the invoice. The replacement of rental telephone equipment takes place within 7 (seven) working days from the CUSTOMER’s notification and from the finding of one of our technicians with an equal or equivalent product, with shipping costs charged to the CUSTOMER.

12.3 QPOS – The Contract has a minimum duration of 12 (twelve) months from the date of activation of the service and is tacitly renewed upon expiry, of 12 (twelve) months in 12 (twelve) months. The CUSTOMER may submit a formal cancellation, exclusively by PEC to the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta / 11 – 00144 Rome (RM), within 5 (five) working days before the expiration / renewal of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiry / renewal, to present a new and possible cancellation of the service, as indicated in this article. In the event that the CUSTOMER decides not to renew the service, starting from the day following that of the expiration / renewal date, the service will be suspended and / or canceled. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 5 (five) working days before the expiration / renewal date of the service. The service involves the activation of a Customer area dedicated to the CUSTOMER and connected to the Virtual POS service, activated by the Customer, which allows general payment links under a domain owned by the SUPPLIER, as in the example indicated below: qpos .it / company / 10.00 / reason /). All transactions are handled exclusively by the credit institution chosen by the Customer. QPOS is an innovative integration and not a virtual POS.

12.4 E-commerce – The Contract has a minimum duration of 1 (one) month from the date of activation of the service and is tacitly renewed upon expiry, from month to month. The CUSTOMER may submit a formal cancellation, exclusively by PEC to the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 5 (five) working days before the expiration / renewal of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiry / renewal, to present a new and possible cancellation of the service, as indicated in this article. In the event that the CUSTOMER decides not to renew the service, starting from the day following that of the expiration / renewal date, the service will be suspended and / or canceled. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 5 (five) working days before the expiration / renewal date of the service. The service, offered through the SUPPLIER’s servers, is accessible to the CUSTOMER for the entire duration of the contract. In case of non-renewal, the service will be suspended starting from the day following the expiration / renewal date and the data will be kept on the SUPPLIER’s servers for a grace period of 30 (thirty days) subsequent. In the event that the CUSTOMER decides not to renew the service, within the grace period, starting from the day following that period, the data will be completely deleted. The CUSTOMER can proceed with a new activation of the expired service with the payment of the activation cost of € 19.90 + VAT in addition to the cost of the monthly fee. Please note that the reactivation of the service, after the grace period has been exceeded, does not entail the restoration of the deleted data.

12.5 Cloud Management System – The Contract has a minimum duration of 24 (twenty-four) months from the date of activation of the service and is tacitly renewed on expiry, from month to month. The CUSTOMER may submit a formal cancellation, exclusively by PEC to the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 5 (five) working days before the expiration / renewal of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiry / renewal, to present a new and possible cancellation of the service, as indicated in this article. In the event that the CUSTOMER decides not to renew the service, starting from the day following that of the expiration / renewal date, the service will be suspended and / or canceled. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 5 (five) working days before the expiration / renewal date of the service. The service, offered through the SUPPLIER’s servers, is accessible to the CUSTOMER for the entire duration of the contract. In case of non-renewal, the service will be suspended starting from the day following the expiration / renewal date and the data will be kept on the SUPPLIER’s servers for a grace period of 30 (thirty days) subsequent. In the event that the CUSTOMER decides not to renew the service, within the grace period, starting from the day following that period, the data will be completely deleted. The CUSTOMER can reactivate the expired service by paying the cost of activating the parts at € 19.90 + VAT in addition to the cost of the monthly fee. Please note that the reactivation of the service, after the grace period has been exceeded, does not entail the restoration of the deleted data.

12.6 Voip and FaxMail Lines – The Contract has a minimum duration of 1 (one) month from the date of activation of the service and is tacitly renewed on expiry, from month to month. The CUSTOMER may submit a formal cancellation for any voip number, exclusively by PEC at the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 5 (five) working days before the expiration / renewal of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost and the line will be terminated at the next expiration / renewal date (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiration / renewal, to submit a new and possible cancellation of the service, as indicated in this article. If the CUSTOMER has opted for the installment payment of the activation fee and withdraws from the contract before having paid all the related installments, he is still required to pay the remaining installments charged in a single invoice. Fixed-term contracts can be stipulated at fairs, exhibitions, exhibitions, congresses, sporting events or for the needs of the media and for other needs of public utility and / or collective interest, in these cases the CUSTOMER is required to the payment of the provisions of specific economic conditions. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 5 (five) working days before the expiration / renewal date of the service.

12.7 Domain and Web Space – The Agreement for Domain + Web Space services has a minimum duration of 12 (twelve) months from the date of registration of the domain name and is tacitly renewed upon expiry, of 12 (twelve) months in 12 (twelve) ) months. The CUSTOMER may submit a formal cancellation for the service, exclusively by PEC at the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 30 (thirty) days before the expiration / renewal date of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost and the service will be renewed (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiration / renewal, to submit a new and possible cancellation of the service, as indicated in this article. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 30 (thirty) days before the expiry / renewal of the service, providing the domain name migration code and all the content present in the web space through a compressed folder released within the customer area of ​​the SUPPLIER’s website. In the event that the CUSTOMER wishes to migrate the domain name before the expiration / renewal date, he must send a written request attaching an identification document of the domain holder in order to receive the migration code from the SUPPLIER within 24/48 hours. working from the request. All portals, websites and Cloud platforms are based on a proprietary system of the SUPPLIER, not available to the CUSTOMER. Portals, websites and related services work only if managed and if present on the SUPPLIER’s servers / platforms. In the event of cancellation by the CUSTOMER or termination on the SUPPLIER side, the latter may only export the contents (images and / or texts) and send them to the CUSTOMER. By web space we mean a storage leased within a cloud server of the SUPPLIER for the benefit of the CUSTOMER in a not necessarily exclusive form and with predefined characteristics that can be changed at the request of the CUSTOMER.

12.8 Google Cloud, G SUITE – The Agreement for Google Cloud, G SUITE services has a minimum duration of 12 (twelve) months from the date of activation of the service and is tacitly renewed upon expiry, of 12 (twelve) months in 12 (twelve) ) months. The CUSTOMER may submit a formal cancellation for the service, exclusively by PEC at the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), within 30 (thirty) days before the expiration / renewal date of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost and the service will be renewed (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiration / renewal, to submit a new and possible cancellation of the service, as indicated in this article. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 30 (thirty) days before the expiry / renewal of the service, by reassigning the account management to the CUSTOMER. In the event that the CUSTOMER wants to regain control of his account, before the expiration / renewal date of the service, he must send a written request via PEC to the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to : Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), so that the SUPPLIER can, in the following 24/48 working hours, after receiving the payment, reassign the management to the CUSTOMER, charging, as a penalty, the cost of 12 (twelve) months of service, for early withdrawal before the expiry / renewal of the service. In the event that the CUSTOMER fails to pay the invoice, relating to the renewal of the service, by the expiry date indicated on the invoice and in any case within 15 days before the effective expiry / renewal of the service, the SUPPLIER will suspend the service for a maximum of 60 (sixty) days and at the end of the 60 (sixty) days, the account management can be reassigned directly to Google.

12.9 Cloud Server – The Contract for Domain + Web Space services has a minimum duration of 12 (twelve) months from the date of registration of the domain name and is tacitly renewed upon expiry, of 12 (twelve) months in 12 (twelve) months . The CUSTOMER may submit a formal cancellation for the service, exclusively by PEC at the address: qsistemiitalia@legalmail.it or by registered letter with acknowledgment of receipt to: Qsistemi Italia Srl, Viale Giorgio Ribotta, 11 – 00143 Rome (RM), within 30 (thirty) days before the expiration / renewal date of the service. Not receiving the cancellation within the established terms, the SUPPLIER may in any case charge the renewal cost and the service will be renewed (see Article 8 – Right of Cancellation and Withdrawal for more information). It will therefore be necessary, for the next expiration / renewal, to submit a new and possible cancellation of the service, as indicated in this article. The SUPPLIER may not confirm the renewal of the service, exclusively by PEC to the CUSTOMER’s address or by registered letter with acknowledgment of receipt, to the address of the registered office indicated in the contract, 30 (thirty) days before the expiry / renewal of the service, providing the domain name migration code and all the content present in the web space through a compressed folder released within the customer area of ​​the SUPPLIER’s website. In the event that the CUSTOMER wishes to migrate the domain name before the expiration / renewal date, he must send a written request attaching an identification document of the domain holder in order to receive the migration code from the SUPPLIER within 24/48 hours. working from the request. By web space we mean a storage located within a cloud server of the SUPPLIER for the benefit of the CUSTOMER in a not necessarily exclusive form and with predefined characteristics that can be changed, at the request of the CUSTOMER.

12.10 Home Automation and Security Services – General conditions on the site: www.securdom.it

12.11 Tele-assistance services – General conditions on the site: www.telecare24.it

12.12 Phasis management software (Professional, Advanced and Enterprise version)

Functions provided in the Professional version:

Anagrafiche
1. Fornitori, Articoli, Clienti, Agenti
Ordini e Offerte
1. Emissione Ordini e Offerte Clienti
2. Emissione Ordini da Offerte
3. Emissione Fatture da Ordini
4. Emissione Ordini Fornitori
5. Gestione Provvigioni Agenti
Fatturazione
1. Emissione Fatture, DDT
2. Consolidamento Fatture da DDT
3. Emissione Note di Credito
Scadenzario
1. Stato Pagamenti Fatture di Vendita
(saldate e non saldate)

Funzioni previste nella versione Advanced:

Anagrafiche
1. Fornitori, Articoli, Clienti, Agenti
Ordini e Offerte
1. Emissione Ordini e Offerte Clienti
2. Emissione Ordini da Offerte
3. Emissione Fatture da Ordini
4. Emissione Ordini Fornitori
5. Gestione Provvigioni Agenti
Fatturazione
1. Emissione Fatture, DDT
2. Consolidamento Fatture da DDT
3. Emissione Note di Credito
Prima Nota, Estratto Conto…
1. Prima Nota, Acquisti e Vendite
2. Estratto Conto Clienti
3. Estratto Conto Fornitori

Funzioni previste nella versione Enterprise:

Anagrafiche
1. Fornitori, Articoli, Clienti, Agenti
Ordini e Offerte
1. Emissione Ordini e Offerte Clienti
2. Emissione Ordini da Offerte
3. Emissione Fatture da Ordini
4. Emissione Ordini Fornitori
5. Gestione Provvigioni Agenti
Fatturazione
1. Emissione Fatture, DDT
2. Consolidamento Fatture da DDT
3. Emissione Note di Credito
Prima Nota, Estratto Conto…
1. Prima Nota, Acquisti e Vendite
2. Estratto Conto Clienti
3. Estratto Conto Fornitori

oltre a tutti i moduli aggiuntivi indicati nella quotazione/contratto.

ATTENZIONE:

It should be noted that the price of the versions indicated above, shown in the quotation or contract, as a main license or additional client / seat license is intended as an annual cost and not as a one-off cost.

The Phasis management software does not include the budget module – chart of accounts as it is possible to manage only the first note. On request it is possible to activate additional modules such as budget forecast, VAT etc.

By not renewing the licenses, upon expiry, they will be automatically deactivated and with them the associated services.

The CUSTOMER can therefore request the free export in standard format of the entire database up to 6 months after the expiration date.

Article 13 – Changes in General Conditions

13.1 The SUPPLIER reserves the right to modify these General Conditions unilaterally and at any time. In the event that changes are made to these conditions, they will be published again online and made available at the SUPPLIER’s offices, indicated in the invoices or communicated by e-mail, fax, PEC or registered letter..

13.2 Within the next 7 (seven) days, the CUSTOMER has the right to withdraw, by sending it to the SUPPLIER, by PEC at the address: qsistemiitalia@legalmail.it or by registered letter with return receipt to the address: Qsistemi Italia S.r.l. – Viale Giorgio Ribotta, 11 – 00144 Rome (RM), declaration of non-acceptance of the new General Conditions. In this case, there is no penalty for the CUSTOMER, the agreement lapses and the service will be deactivated immediately without any refund of the cost paid for the activation / renewal of the service.

Article 14 – Privacy

14.1 See the following link: https://www.qsistemi.com/en/privacy/

Article 15 – Information and complaints, Jurisdiction and competent court

15.1 For any clarification or complaint, you can send an e-mail to: italy@qsistemi.com or by fax to: +39 06.87.163.164 or by registered mail to: Qsistemi Italia S.r.l. – Complaints Office, Viale Giorgio Ribotta, 11 – 00144 Rome (RM), alternatively you can send an e-mail to the certified email address: qsistemiitalia@legalmail.it.

15.2 This contract will be governed by Italian law.

15.3 For any dispute relating to the validity, interpretation or execution of the same contract, the Court of Rome is competent.