The technical support service operates exclusively with employees in Italy and guarantees a qualified and effective assistance service among the most professional and reliable in our sector, 24 hours a day, 7 days a week, 365 days a year.
Here are the support channels to use to contact us:
You can request support by connecting to our Customer Area by opening a report through a Ticket.
You can contact the Customer Service at the number: +39 0687163, active 24 hours a day, 7 days a week, 365 days a year.
The problem must be explained in detail, indicating the results of any tests performed. In the event of a request that is not detailed or incomplete, technical support will not be managed.
The access credentials to the Customers area can be retrieved through the automated procedure directly from the login screen of the Customers area itself, under the item Retrieve the password, by entering the e-mail address provided during the activation of the services.
It is possible to request the start of the password recovery procedure from the Customer Service at: +39 06.87.163 from Monday to Friday, from 9.00 to 18.00 (excluding holidays). All Customer service operators respond from the national territory.
Download now the remote assistance software for Windows 7 and 10 environment
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MAC OS X version
Download now the remote assistance software for MacOS environment